Company Overview

Callixis is at the forefront of Business Process Outsourcing (BPO), offering top-tier customer support services that enhance our clients’ business operations. With over 300 remote agents, we provide personalized, scalable solutions designed to exceed client expectations.

Job Overview

We are seeking a Customer Support Specialist to join our dynamic remote team. In this role, you will manage customer inquiries, resolve issues, and ensure a high level of customer satisfaction. You will be the primary point of contact for customers, delivering exceptional service across various communication channels.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues.
  
  
• Problem Resolution: Identify customer problems, diagnose causes, and provide effective solutions or escalate as necessary.
  
  
• Documentation: Maintain detailed records of customer interactions, issues, and resolutions using our CRM system.
  
  
• Collaboration: Work closely with other teams to resolve complex issues and improve customer satisfaction.

Qualifications

• Experience: 2+ years of experience in a customer support role, preferably in a remote setting.
  
  
• Skills: Strong verbal and written communication skills with a focus on customer satisfaction.
  
  
• Tools: Familiarity with CRM software and customer support tools.
  
  
• Attributes: Ability to work independently, manage time effectively, and maintain a positive attitude in a fast-paced environment.

Why Join Callixis?

• Remote Flexibility: Work from anywhere while being part of a supportive and collaborative team.
  
  
• Professional Development: Access to ongoing training and growth opportunities.
  
  
• Innovative Culture: Be part of a company that values innovation and customer-centric solutions.

How to Apply:

• Submit your resume and cover letter to HR@callixis.com with the subject line “Customer Support Specialist Application.”