Company Overview

At Callixis, we are redefining the standards of excellence in the Business Process Outsourcing (BPO) industry by delivering customized communication solutions that drive measurable results. With over 300 expert agents working remotely, we provide scalable, top-tier customer support that enhances our clients’ business operations. Founded by seasoned BPO leaders, Callixis leverages cutting-edge technology and a customer-centric approach to consistently exceed expectations.

Job Overview

We are looking for a skilled Technical Support Representative to join our remote team. In this role, you will be responsible for assisting customers with technical issues related to our services. Your primary goal will be to troubleshoot problems, provide effective solutions, and ensure a positive customer experience. As a Technical Support Representative, you will serve as the first point of contact for our clients, helping to resolve technical issues promptly and efficiently.

Key Responsibilities:

• Customer Assistance: Provide remote technical support via phone, email, and chat, addressing customer inquiries and resolving issues related to our services.
  
  
• Troubleshooting: Diagnose technical problems by understanding the customer’s issue, running diagnostics, and guiding customers through step-by-step solutions.
  
  
• Documentation: Accurately document all customer interactions, technical issues, and resolutions in our CRM system to ensure a consistent and high-quality support experience.
  
  
• Collaboration: Work closely with other support teams, developers, and product managers to resolve complex issues and escalate problems when necessary.
  
  
• Continuous Learning: Stay updated on the latest product features, updates, and industry best practices to provide the most current and accurate support.

Feedback: Collect and communicate customer feedback to improve product performance and customer satisfaction.

Qualifications:

• Experience: At least 2 years of experience in a technical support role, preferably in a remote setting.
  
  
• Technical Skills: Strong knowledge of software troubleshooting, networking, and remote desktop support. Familiarity with common operating systems (Windows, macOS, Linux) is required.
  
  
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
  
  
• Problem-Solving: Strong analytical and problem-solving skills with the ability to think critically and resolve technical issues efficiently.
  
  
• Customer Focus: A customer-first mindset with a passion for helping others and delivering exceptional service.
  
  

Adaptability: Ability to work independently in a remote environment, manage multiple tasks, and stay organized in a fast-paced setting.

Why Join Callixis?

• Work Remotely: Enjoy the flexibility of working from home while being part of a collaborative and supportive team.
  
  
• Professional Growth: Access to ongoing training and development opportunities to enhance your technical skills and advance your career.
  
  
• Innovative Environment: Be part of a company that values innovation and leverages the latest technology to deliver top-tier services.
  
  
• Impact: Contribute to a company that is committed to exceeding client expectations and driving real business results.
  

  
  How to Apply:
  
  Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications to HR@callixis.com with the subject line “Technical Support Representative Application.”

  Application Deadline: Open until filled.